Complaints and right of reply

01How to contact us

Email enquiries@abundance.wales. Please tell us:

• which page or post you mean
• what you think is wrong
• what you would like us to do

We have no contact form at present.

02What happens next

• We acknowledge every complaint within two working days.
• We aim to give you a full reply within 14 days.
• A person reads every complaint, and our Editor-in-Chief decides the outcome.
• If we find a significant mistake, we correct it under our corrections policy.

03Right of reply before we publish

If we plan to criticise a named person or organisation, we contact them first with the key points. We give a reasonable deadline: at least two working days, longer for serious or complex points, and at least five working days for any allegation of wrongdoing. We include their response, or say they did not reply.

04Right of reply after we publish

If you or your organisation are named in a piece and believe it contains a significant mistake, tell us. Where it is reasonable, we will give you a fair chance to reply, in line with Clause 1 of the Editors’ Code of Practice.

05Comments

Comments are switched off on our site.

06If you are not satisfied

If you are not satisfied with our reply, ask for a review. Our Editor-in-Chief will look at it again and send a final answer within 14 days. This does not affect your legal rights.

If your complaint is about how we use your personal data, you can also complain to the Information Commissioner’s Office (ico.org.uk). See our privacy notice.

Related: Corrections. Editorial policy. How we use AI.